Scope creep is the silent killer of agency profits and client satisfaction.

But Jenna Farrell, co-founder of Scopey, has figured out a new solution to this age-old problem. 

Drawing from her experiences as both an agency owner and working with a frustrated client, Jenna has developed a unique approach to managing scope creep.

“It’s such a fine balance between building those client relationships, but then also getting paid for your time,” says Jenna. “I think that’s where we were really struggling.”

This struggle is all too familiar for agency owners. But what about the client’s perspective?

Jenna’s co-founder, Gillian, brings the client’s voice to the table. 

“A lot of times she felt ghosted by agencies,” explains Jenna. “They would ask for things and never hear back, never knowing what was included in the quote and what wasn’t, and just felt really frustrated at the lack of communication and transparency.”

Jenna’s approach isn’t just another project management method; it’s a complete rethink of how agencies and clients communicate about project scope. 

Enter: Scopey.

Here’s how it works:

• AI-powered scope creation. Jenna’s tool uses AI to quickly create comprehensive scopes of work, turning them into live documents that both agencies and clients can view in real-time.
• Real-time tracking. “With every project, a unique email address is created, and picks up all the change requests, putting it all on the dashboard so you’ve got all your change requests in one place,” says Jenna.
• Pleasant visualisation. The tool clearly shows what’s included in the project and what isn’t, reducing confusion and making it easier to keep track of. Ideal, right?

If your scope creep is becoming a bit overwhelming, not sure how to handle it or just want a little bit more guidance, sign up for this session – you’ll come away with new ways of coping with scopes.